Frequently Asked Questions
Everything you need to know about your Bounce Curl journey.
Are Bounce Curl products suitable for all hair types?
While our products are formulated with curly, wavy, and coily textures in mind, we offer various lines ranging from light moisture to deep cream conditioners to suit different hair porosities and patterns.
How long does shipping take for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days depending on your location.
What is your return policy?
We want you to love your curls. If you are not satisfied, we accept returns on gently used products within 30 days of purchase. Please note that original shipping fees are non-refundable.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Are your products vegan and cruelty-free?
Absolutely. Bounce Curl is proud to be a cruelty-free brand. The majority of our products are vegan, and we never test on animals.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.