Returns & Exchanges
At Bounce Curl, we want you to love your curls and be completely satisfied with your purchase. If a product isn't the right fit for your hair type, we offer a 30-day return window for most items to ensure you find your perfect routine.
Check Eligibility
Ensure your items are within the 30-day return window from the date of delivery and are in their original packaging.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack and Ship
Print your prepaid shipping label, securely pack your items to prevent leaking, and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing